Fan Intelligence Proposal September 2026
fancompanion.ai
Freestyle Kings

A proposed Fan Intelligence deployment based on our discovery call — what we heard, where fancompanion.ai will show up, and the scope and investment to get it live.

Prepared by Joe Stevens (ID Media Group) & Daniel Sedlak (DSE Group) Contact Joshua Hannah · Freestyle Kings
Discovery Call Summary

What we heard from Freestyle Kings

A quick record of the discovery call, so everyone who reads this proposal is working from the same brief.

Key Objectives
  • Sustain YoY growth and expand into new countries in 2026
  • Capture fan data directly on freestylekings.com through pre-sale windows
  • Ease customer service load on FK staff via email inbox management and social media DMs & comments
Current Challenges
  • Ticket Tech (3rd-party ticketing) doesn't resolve fan enquiries and restricts FK's access to consumer data
  • Softer regional attendance in some 2026 markets amid a tougher economic backdrop
Success Metrics
  • Match the 97.8% query resolution rate already live on our AUSX deployment
Proposed Integration

Where fancompanion.ai shows up for Freestyle Kings

Based on the call, this is the touchpoint mix we'd deploy first. Remove or add cards as scope is confirmed.

Proposed

Website Chat Widget

Embedded on freestylekings.com to capture fan data and resolve pre-sale queries directly — closing the gap Ticket Tech leaves open.

Proposed

Email Support

Context-aware AI (not a scripted bot) handles inbound fan email end-to-end, escalating real content gaps to your team.

Proposed

Social Media DMs + Comments

Answers fan DMs and replies to post comments on Instagram and Facebook directly, without a social team member on the other end.

Scope & Investment

What's included, and what it costs.

A straightforward breakdown — adjust line items and figures to match what was scoped on the call.

PhaseWhat's Included
Discovery & Data MappingFan journeys, FAQs, pre-sale flows and Ticket Tech touchpoints mapped into the knowledge layer.
AI Training & QATrained and tested against real edge cases before launch, refined for on-brand, reliable answers.
Platform IntegrationDeployed across the touchpoints selected above, styled to Freestyle Kings' brand.
Go-Live & HandoverLaunch support plus a walkthrough of the reporting dashboard for your team.
Ongoing Fan IntelligenceContinuous monitoring, reporting and optimisation for the life of the engagement.
Setup & Integration$2,500 (waived on 12-month contract)
Monthly Platform & Reporting Fee$1,500 AUD + GST / mo
Total First-Year Investment$18,000 AUD + GST
Contract term: 12 months
Payment terms: Monthly direct debit
Proposal valid for 30 days from the date above.
Acceptance

Ready to move forward?

Two steps to get started — sign the agreement, then set up monthly billing.

1

Review & sign the agreement

Read and sign the services agreement covering the scope, term and fees above — takes about two minutes.

Review & Sign
2

Set up monthly billing

Once signed, set up direct debit for the $1,500 AUD + GST monthly platform fee.

Set Up Payment

The $2,500 AUD setup fee is waived under the 12-month term — nothing else to pay beyond the first month's platform fee.

Questions before signing?

Happy to walk through scope, timeline or reporting in more detail — reach out directly, any time.

fancompanion.ai/book-a-demo  →
Joe Stevens
Founder, ID Media Group
M: 0404 059 168
E: joe@idmediagroup.com.au
www.idmediagroup.com.au